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Frequently Asked Questions


Why are you called "Sunspot Labs"?

Because we wear lab coats when we're printing. It's a very scientific process and we need to keep the ink off our clothes.


What kind of shirts do you use?

Only the finest American Apparel 2001 shirts will do for us. They are unrivaled in terms of comfort and screen print-ability. For more shirt information, take a gander at our sizing page.


What kind of ink do you use?

Right now, all of our shirts are printed with plastisol ink. We are currently experimenting with water-based ink since it tends to be more comfortable, but it's not as wash-proof as plastisol. We'll let you know how it goes.


What happens to my personal information?

We sell shirts, not contact information, so we will never give out any of your info. We only use the information you provide to us for payment, shipping, and any follow-up if there are any problems.


What is your return policy?

That is best explained on our returns page.


Can I cancel my order?

Indeed. You can cancel your order anytime before it's shipped. Just write us an email to customerservice@sunspotlabs.com and reference your order number to help us expedite the process. We don't bill you until we ship, so changing your mind is painless.

 

Do you ship outside the USA?

We currently ship only within the USA. That includes shipping to APO/FPO addresses, however. We love you, customers serving overseas! Go visit something historically significant for us!

If you're outside the US, and would like to place an order, please contact us, and we'll see what we can do.